Frequently Asked Questions (FAQ)

We find that many of our clients are seeking professional counseling or medication management for the first time, and therefore may be unsure of what to expect.  We want you to feel well-informed and comfortable with your understanding of our services.  You can read through some of the most frequent questions asked below, and please feel free to contact us with any additional questions you may have.  


Are your services right for everyone?

There was a time when seeking professional mental health care was viewed with a stigma, but that is changing.  We believe our services can be the right choice for anyone who desires growth and change with their emotions, thoughts, behaviors and relationships.  Our clients reflect the community we serve, including parents and families, business professionals, healthcare providers, educators, pastors, members of local churches, student athletes, and more.


Is what I share kept confidential?

Your services at Family Counseling Associates are like all other healthcare services and are protected under the Privacy Rule of the Health Insurance Portability and Accountability Act (HIPPA).  Your personal information can not be shared with a third party without your consent.  There are a few legal exceptions to privacy and confidentiality policies, mostly pertaining to the endangerment of another person, including violence, abuse, and/or neglect.  You can read Family Counseling Associates Notice of Privacy Practices, and can read more detailed information about HIPPA here.


What are your fees?  Do you take insurance?

The fees for services vary based on provider and type of service.

Family Counseling Associates has both in-network and out-of-network insurance providers.  If you would like to use your insurance, we will submit claims on your behalf to the insurance company.  The details of each plan vary and will determine your financial responsibility.

For in-network providers, we will collect your insurance information and submit claims for services to your insurance provider.  Your portion of the payment for services will be determined by the specifics of your insurance plan, including your deductible and co-pay amounts.  We collect these payments at the time of service.

For out-of-network providers, we can also submit claims for services to your insurance provider.  An out-of-network plan typically has a higher deductible and higher co-pay amount.  For out-of-network providers, payment is collected in full at the time of service.  Any reimbursement you might receive is typically sent to you directly from the insurance company.

*The medical providers at Family Counseling Associates are out-of-network with all insurance providers.

 


What are your hours?

Our providers are available over a variety of days and times throughout the week.  We have some providers who are available for evening and Saturday appointments.


How do I schedule a first appointment?

Our administrative staff can help you schedule a first appointment.  We can answer your questions, help connect you with a provider, and schedule you for a first appointment.  Contact our office to today to get started.


What happens at the first appointment?

Our receptionist will greet you and get you checked-in for your first appointment, which will include gathering your intake paperwork and collecting payment.  Your provider will then talk with you about your reasons for seeking services and review some of your history.  Then, the provider will talk with you about your goals for growth and change, and make some recommendations for the next right steps.  First appointments are typically 50 minutes in length.

 


Do you offer Christian Counseling?

Family Counseling Associates has a long history of partnering with local churches and pastors to serve the needs of their congregation.  Our Christian faith is at the heart of why we do what we do.  When we know that a client is wanting to integrate their faith into the counseling process, we can help them to utilize their faith as a source of guidance, strength and comfort.

For clients who do not wish to integrate faith into the counseling process, we also respect their wishes and can work respectfully, compassionately and effectively with them as well.


Do you have any Spanish-speaking providers?

Yes.  We have two Spanish-speaking providers:  Carissa Lopez-Bockus, LMHC and Julie Paavola, LMHCA